Frequently Asked Questions



How do I get started on Biye Biye?

It only takes a few minutes to JOIN:

All you need to provide are:
* Username
* Email
* Password
* Gender
* Whether you are looking for a Bride or Groom
* Photograph of your family’s Bride or Groom

On the page that follows, here we need to know abit more information about you and your family. This will form the Basic Profile information. This can be amended at a later date.

Can I register on behalf of a friend?

You have to be a relative of a loved one to get an account set up. You can if you are a parent, sibling, loved one, uncle or aunt, grandparent, foster parent or legal guardian. Best way would be to tell your friend about it and get them to sign up for themselves and on behalf of their family!

Can I create multiple profiles?

Yes you can but as separate accounts for the family under different email addresses. You may be a parent with 3 daughters whom you want to find a partner for. You will need to set up more than one account for each loved one.

How do I delete my profile?

We hope you're leaving us because you found the perfect match for your loved one (or yourself!), or you've decided to just do you. To delete your account, please follow these steps:

1) Click on the Family Name box at the top right hand side of the screen on desktop
2) Go to Profile Edit
3) Scroll down to ‘Delete Profile’ at the bottom of the page and click the button
4) You will be asked if you are sure you want to delete
5) If you are, then press DELETE


We will miss you on Biye Biye! If you change your mind, you can come back anytime. To cancel the paid membership, you will need to go on the Contact Us form and make a request and our Customer Service Team will cancel your membership properly. Please refer to terms and conditions to avoid incurring further charges.

I can’t seem to be able to use the video chat feature, please advise!

You can only use video/audio chat with members who are online. If you are interested in contacting a family, either do so whilst they are online or arrange a suitable time for you both.

How can I send and receive gifts?

To send virtual gifts, you will need to purchase coins. If another member wants to send you a virtual gift, they are free to do so and you will receive it!

How does the free trial work?

We encourage our members to take advantage of our trial period to test the waters and see whether it is right for you. Whether it’s a 1 month trial or a 14 day trial, you will need to provide your card details. You will not be charged but will be charged when the trial period is period is over. Onus is on our members to cancel the trial period before it’s over to avoid being charged. If you have cancelled your trial before it is due to expire and have still been charged, please contact our Customer Care Team and we will be more than happy to assist!

I have now found someone on BiyeBiye.com for my son and they are happily married. Can I share the wonderful news with other Members? How do I go about doing this?

That’s awesome news! This is exactly what we want to hear and would love for you to share it with our members so they can also be happy for you. If you can email our Customer Care Team and tell us more about it, we can take it from there.

Your details will be posted in the Success Stories section of BiyeBiye.com.

How does The Explosive package work?

Profile writing

First, we’ll send you a list of easy, personalised questions via email that will let us get to know the real you. Then we’ll rewrite your entire profile! With copy personalised specifically for you and your family, your personality and, of course, your ideal match.

Second Profile

We’ll create for you a second, shorter dating profile for matrimonial or dating apps like Muzmatch and Dil Mil.

Photo review, editing and selection

Using the images you upload during the profile questionnaire, we’ll then pick your pics!
This includes selecting, editing (colour, contrast, light touchups…you know, the technical stuff), and sizing

Hit you with an upload order (not literally)

Suggest photos that you should take and upload in the future! Where you are, what you’re doing or wearing, who you’re with…you get the idea!

Matrimonial/Dating site recommendations

We’ll give you advice on choosing the matrimonial site that improves your chances of meeting the people you want to meet.

Matchmaking tips and communication guide

We’ll send you our exclusive matchmaking guide with 100 tips and ‘icebreaker’ conversation guide.

Username and headline suggestions

We’ll give you two suggestions for an eye-catching headline and also username suggestions that complement your new profile write-up.

How does The Love Guru package work?

Profile writing

First, we’ll send you a list of easy, personalised questions via email that will let us get to know the real you. Then we’ll rewrite your entire profile! With copy personalised specifically for you and your family, your personality and, of course, your ideal match.

Second Profile

We’ll create for you a second, shorter dating profile for matrimonial or dating apps like Muzmatch and Dil Mil.

Photo review, editing and selection

Using the images you upload during the profile questionnaire, we’ll then pick your pics!
This includes selecting, editing (colour, contrast, light touchups…you know, the technical stuff), and sizing

Hit you with an upload order (not literally)

Suggest photos that you should take and upload in the future! Where you are, what you’re doing or wearing, who you’re with…you get the idea!

Expert Profile Set-up

We’ll upload your photos, insert your profile text and configure your accounts on the matrimonial and dating sites so you’ll start attracting high-quality matches immediately.

Matrimonial/Dating site recommendations

We’ll give you advice on choosing the matrimonial or dating site that improves your chances of meeting the people you want to meet.

Matchmaking tips and communication guide

We’ll send you our exclusive matchmaking guide with 100 tips and ‘icebreaker’ conversation guide.

Username and headline suggestions

We’ll give you 5 suggestions for an eye-catching headline and also 5 username suggestions that complement your new profile write-up.

Intro message writing

Our experienced team of dating experts will help you break the ice by writing 25 intro messages for you to send yourself.
Simply let us know the username of the person you want to message and we’ll review their profile and write the perfect message for you to send within 48 hours.

Match discovery service

Our team of dating experts will get to work and find you 50 of the very best, most compatible matches on any matrimonial or dating site of your choice.
We’ll email you a list of suitable profiles (including links to their profiles).

Pro One-On-One coaching

Three weeks worth of (contact us anytime) email coaching – ask us anything! Get ongoing support for your most pressing courting, dating and relationship issues.
Have questions? Need help? Simply ask us ANY question and get my prompt expert reply via email.

Kick-Off call with your Love Guru

Ready to start your online matchmaking adventure? We can discuss strategies and answer any questions you may have during your call

The time on the app is not correct! How do I change this?

You will need to log on via the website and go onto My Preferences which under your Profile Name (top right of screen). Please change the Time Zone to your local time.

I can’t access the web-app from my phone! Which internet browser can I use it on?

The web-app can be accessed via Safari and Google Chrome only.

I can’t seem to install the web-app on my phone! What should I do?

It could be that when you opened the app in Google Chrome for the first time, it was suggested for you to install the app. At that point you may have declined the suggestion. Please clear the Google Chrome cookies and cache and try again. https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DiOS&hl=en

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